Need a hand?
Email us at support@stalwartcrest.com. A real person answers, usually within a working day, often faster. Tell us your name, the version of the app you're using, and what's happening.
Common questions
Do contributors need to install Hatpass?
No. They tap the link, see a public page, transfer from their bank app. That's it. Only the organizer needs the app.
What's the smallest hat I can run?
There's no minimum. People run hats for a single ₦500 lunch split. Run what you need.
What if not everyone pays?
You can still cash out whatever's been collected. Or extend the deadline. Or send a reminder to specific people who haven't paid yet. Hatpass writes the WhatsApp message for you.
How do contributors know which hat their money went to?
Each hat has a four-letter code. Contributors include it in their bank transfer description. Hatpass routes the money to the right hat automatically.
What does Hatpass charge?
A small flat fee per cash-out. No percentage, no cuts on the contributions themselves. Full breakdown in the app.
Where does Hatpass hold the money?
In a virtual account at a licensed Nigerian bank, through our payments partner. We never touch the money directly. When you cash out, it transfers from there to your bank.
I sent money but my contribution isn't showing up.
The webhook from our payments partner usually fires within 30 seconds of your bank transfer landing. If it's been longer than ten minutes, email support@stalwartcrest.com with your name, the hat code, and your bank's transaction reference. We'll trace it.